Captain’s Column

The day-to-day efforts of the men and women of NASCC and our tenants are truly amazing.

They achieve amazing results often with inadequate resources, but they always maintain a positive and friendly attitude. Recently we hosted Rear Adm. Gary Mayes here at NASCC, while he recognized there were some very old aspects of the base that needed some support; he also was quick to notice that we are doing a great job making it work with what we had. He took back a number of issues he wants to focus on to support NASCC.

The good news is that there are improvements both in works and on the way. Hurricane repairs continue while we also begin the process to design and build a new Training Wing and squadron operations and administration building. Our next goal is to secure the required programming for a new hangar to replace Hangars 55 and 56, followed by efforts for the Unaccompanied Housing, Child Development Center, and Fitness Center.

I realize that many folks on base will not be stationed here long enough to see some of these projects come to fruition. They will take time, sometimes, significant time to complete. Therefore, while we work to get these projects going I ask and highly encourage folks to make the best out of their spaces. When it comes to maintaining our spaces, the following information is provided with respect to trouble calls…

All service calls are important and we are working hard to ensure work is inducted with the proper classification and urgency.

Emergency, urgent, and routine service requests are the unplanned repair work that a Public Works Department (PWD) performs to return components and equipment to operating status.

Emergency Service Calls: Emergency is defined as any facility deficiency that immediately compromises the mission or life, health and safety. Always includes, but is not limited to, failure of any utility, fire protection, environmental control, or security alarm systems. Response means personnel arrive on-scene. Resolve means emergency has been mitigated/arrested. Any remaining work is non-emergency.

Urgent Service Calls: Urgent is defined as any deficiency that does not immediately endanger personnel or property, but extended delays of repairs could result in damage to Government property, or soon affect the security, health, or well-being of personnel or the continued operation of a service or system.

Routine Service Calls: Routine is defined as any deficiency that does not qualify as emergency or urgent, but is needed to maintain the agreed upon facility condition. Maintain means to repair to such a condition that it may be used for its intended purpose and to normal working condition. It does not include improvements.

Anyone that observes a facility-related emergency can and should call the Regional Call Center (RCC) phone number to report it (see below). Building Monitors are assigned to each facility and are the first line of defense for submitting Urgent and Routine Service Tickets. They will also serve as the building POC for coordination of those repairs and will receive an email to confirm that the work has been inducted.

All service calls are submitted to the RCC, which is available 24 hours a day, 365 days a year. For Routine Service Calls, you can email navfac_se_rcc.fct@navy.mil. For Urgent and Emergency Service Calls, call the RCC at 855-462-8322.

I appreciate everyone’s patience and efforts to maintain their spaces.

I’ll see you around the base.