CAC-less: The future of Navy mobile applications

WASHINGTON (NNS) -- The Navy released a new mobile application that allows Sailors to access a portion of their Electronic Training Jacket (ETJ) without using a Common Access Card (CAC).

NAVADMIN 008/19 announced the launch of MyNavy Portal MyRecord Mobile (Beta) App on Jan. 8, marking a new era for both the Navy and Sailors.

“The Navy is committed to transforming how it delivers human resources services – personnel, pay and training – services to our Sailors,” said Vice Adm. Robert Burke, chief of naval personnel. The launch of the MyNavy Portal MyRecord Mobile (Beta) App is our first step to providing these services without using a Common Access Card. We are committed to expanding CAC-less services with the same level of security and convenience Sailors expect from their personal banking services. In time, Sailors will be able to conduct all personnel transactions using their mobile device.”

The initial release has limited functionality by design and will display only a portion of a Sailor’s ETJ in a read-only mode. This initial release has limited functionality specifically linked to a portion of personnel and training information from the ETJ of the Sailor, in a read-only mode, as the primary function of the release is to evaluate the CAC-less access.

By rolling out the MyRecord App in a Beta format, Sailors will be able to provide feedback for the Navy to improve the application and overall Sailor experience. Reviewing a record on the MyRecord Mobile (Beta) App does not replace a Sailor’s responsibility to conduct a full record review for boards. Sailors should still conduct a full record review as they do today to ensure accuracy of their entire record.

Sailors should also keep in mind that as a Beta release, early testing indicated an occasional error resulting in the misalignment of data fields. Before submitting records for correction, first verify their status on the MyNavy Portal (MNP) desktop version of MyRecord.

“We find Sailor feedback and suggestions are critical for a successful application,” said David Driegert, program manager for the Navy’s Sea Warrior Program (PMW 240). “Our Sailors are tech savvy and when we include them in the process, the end result is always a better application. We want their candid feedback, what they like and dislike about the app and what future capabilities they desire.”

Going CAC-less is a multi-step process and requires Sailors to enable CAC-free setup in MNP. They must also download the MyRecord App and a Navy-approved third-party application, Okta Verify. Okta Verify allows Sailors to create a secure Multi-Factor Authentication account to log into the MyRecord (Beta) App. Sailors may receive an email regarding the activation of their account, however no action is required.

The entire process should take less than five minutes and can be used on mobile devices with iOS version 10, 11, and 12 or Android version 6, 7, 8 and 9. Step-by-step instructions to go CAC-less are available in NAVADMIN 008/19.

Both mobile apps are available for free in the Apple App Store, Google Play Store and the Navy App Locker.

Burke added, “Starting with the MyRecord Mobile (Beta) App launch in January, new capabilities and functionality will be released over time. Sailors can expect continuous updates to the app that will offer more tools right at their fingertips and allow them and their spouses to accomplish things that used to require a trip to a Personnel Support Detachment. Coupled with the customer service and responsiveness of MNCC, you can expect continuous improvement in how personnel service are delivered in the coming months.”

Sailors can send their comments to the MyNavy Career Center (MNCC) Contact Center either by selecting the email link on the Beta release in the MyRecord App (askmncc@navy.mil) or by calling 1-833-330-MNCC (6622). Sailors should also contact MNCC if they are experiencing any difficulty with the app.

“This app allows Sailors greater flexibility on when and where they can access their personnel information, allowing them to maintain continued focus on their job and operational environment,” said Driegert.

For more information about MyNavy Portal MTP&E’s Transformation and Sailor 2025 initiatives, visit the CNP website at https://www.navy.mil/cnp/index.asp,